PRIVACY AND DATA PROTECTION POLICY 2018
For clients and contacts of Tessa Armstrong Associates
Tessa Armstrong, Career and Performance Coach, respects the privacy of her clients and mailing list subscribers.
This policy explains what personal information is collected from you either as a client, prospective client or a mailing list subscriber, how Tessa Armstrong Associates uses this information and your legal rights regarding that information.
You can access our Web site home page and browse our site without disclosing your personal data.
Any questions regarding this policy and privacy practices or you wish to opt-out of communications or types of processing, please contact Tessa Armstrong by emailing firstname.lastname@example.org.
Name: Tessa Armstrong
Mobile: 07989 343195
What information do we hold?
Personal data refers to any data collected and processed that could directly or indirectly identify you.
When you contact Tessa Armstrong Associates via the Newsletter Sign-up page or the Contact Page of the website you will be asked to provide the minimal amount of personal data that is needed so that we can contact you as a prospective client or mailing list subscriber. The personal data includes:
- Your name
- Your email
- Your phone number (optional)
Confidential coaching sessions will require more personal identification information which is held securely. This may include:
- Your name, address, email, telephone number, date of birth (optional)
- Your CV
- Records of coaching sessions
- Records of communications and interactions with you
- Records of financial transactions with Tessa Armstrong Associates including invoice payments.
Where does your information come from?
The personal data we hold about you is collected by Tessa Armstrong Associates from contact with you via the website, by telephone, by email, by becoming a coaching client and completing the new client enrolment and record form or during face to face meetings.
How do we use your information?
The purpose for which we collect personal data is used by Tessa Armstrong Associates to provide 1:1 career and performance coaching and/or a monthly newsletter for those who opt-in. We use data to communicate with you as a client, for administration and record keeping, maintain financial records, carrying out surveys, for internal research purposes and for the establishment, pursuance or defence of legal claims.
How long do we keep your information?
The retention period for personal data is reviewed on a regular basis. Your personal data will be held to support your coaching relationship with Tessa Armstrong Associates. We review the data held by Tessa Armstrong Associates to ensure it is relevant for our communications with you. If the data is no longer required, it is removed from the database or destroyed.
Third party relationships
If you opt-in to Tessa Armstrong Associates’ monthly newsletter, your name and email will be passed to Mailchimp to provide this service.
We will not share your personal data with external parties beyond the services of Mailchimp without your express permission, unless required to do so by law.
Your rights in relation to personal data
You have a range of rights in relation to your personal data which can be found on the Information Commissioner’s website here. You can also lodge a complaint with the Information Commissioner’s Office. If you do wish to raise a complaint, we would appreciate you contact us first by emailing email@example.com so that we can work with you to resolve any problems.
You can change your preferences in accordance with your rights at any time by contacting Tessa by email at firstname.lastname@example.org including:
- Changing and updating your details.
- Removal from direct communications from Tessa Armstrong Associates.
- Requests for a copy of the personal data Tessa Armstrong Associates holds about you.
We will confirm your alterations or deletion within five working days.
You can unsubscribe from our monthly email newsletter by using the link provided within the newsletter.
Communications may be via email or telephone depending on the contact details we hold, and the preferences expressed by you about the types of communications you wish to receive. You have a choice whether you want us to communicate with you and how you wish us to communicate with you. You can change your preferences by contacting Tessa by email at email@example.com.
How do we secure personal data?
When you provide personal data, Tessa Armstrong Associates takes steps to ensure that it is treated securely. We have security measures in place to attempt to protect against accidental loss, misuse and alteration as well as restricting access to personal data to authorised personnel.
Links to other websites/third party content
This policy is reviewed regularly. The policy was last updated July 2018.
How to contact us?
If you have any questions regarding this policy and the privacy practices email Tessa at firstname.lastname@example.org.